Privacy Policy

App Names: PAVAN (User App), PADRIVER (Driver App)
Company: Parvatiyavahan
At Parvatiyavahan, we value the privacy of our customers, partners, and app users. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our mobile apps or visit our website.

1. Information We Collect
a) Personal Information
We may collect:

Full name
Phone number
Email address
Address
Profile photo

b) Location Data
We collect your precise location:

In PAVAN (User App): to help assign nearby drivers and calculate estimated delivery times.
In PADRIVER (Driver App): for real-time trip tracking, even in the background, to ensure timely and safe delivery services.

Note: Background location access is required for PADRIVER to function properly while the app is minimized during deliveries. Users are shown a notification when tracking is active.
c) Camera and Media Access

We access your camera to allow capturing profile photos, delivery proof, or scanning QR codes.
We access your photos, videos, and audio files only when you voluntarily upload media (e.g., KYC documents or delivery-related evidence).

d) Device & Usage Information

IP address, device model, OS version
Notification tokens for sending updates
App usage behavior (crash logs, screen views, etc.)

2. How We Use Your Information

To provide and improve our instant delivery and logistics services
To track driver movements and delivery progress
To allow image and video uploads for KYC and delivery confirmation
To send notifications about order status, safety alerts, or offers
To comply with legal and safety regulations

3. Permissions We Request in the App
To function correctly, our apps request the following permissions:

Permission	Purpose
Location (Foreground & Background)	For real-time driver tracking and delivery updates
Camera	To capture delivery proofs, documents, and profile images
Storage / Media Access	To upload photos/videos for delivery or identity verification
Notification Access	To alert users about orders, support, and promotional messages
System Alert Window	(Only in PADRIVER) To show urgent driver alerts over other apps
Battery Optimization Ignore	(Only in PADRIVER) To keep live tracking running reliably

All permissions are requested at runtime and only used for features that require them.

4. Information Sharing
We do not sell or rent your personal data.
We may share your information:

With verified service providers or delivery partners under NDA
To comply with legal or regulatory obligations
For analytics and system performance (in anonymized format)

5. Data Security
We implement industry-standard security measures to protect your data, including:

Secure storage and transmission
Role-based access control
Timely deletion of unused or expired data

6. Cookies (For Website)
Our website may use cookies to enhance user experience. You can control cookie settings in your browser preferences.

7. Your Rights
You may request to:

Access, correct, or delete your personal information
Withdraw app permissions at any time from device settings (Note: some features may stop working)
Opt out of non-essential communications

To exercise these rights, please contact us via the details below.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and updated in the app if applicable.

9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
Email: Parvatiyavahan@gmail.com
Phone: +91 96549 62574

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You said:
we will also collect driver id like driving license , rc and all necessary documnets for driver app so modify above content according to it
ChatGPT said:
Here is your fully updated Privacy Policy modified to include the collection of driver ID documents like Driving License, RC (Registration Certificate), PAN, Aadhaar, and other KYC details — for your Driver App (PADRIVER) and User App (PAVAN):

Privacy Policy
Effective Date: [Insert Date]
Apps Covered:

PAVAN (User App)
PADRIVER (Driver App)
Company: Parvatiyavahan

At Parvatiyavahan, we are committed to protecting the privacy and security of our customers, users, and partners. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our mobile applications and website.

1. Information We Collect
a) Personal Information
We may collect:

Full name
Phone number
Email address
Profile photo
Delivery address

b) Location Data

User App (PAVAN): We collect your real-time location to find nearby delivery agents, calculate fares, and estimate arrival times.
Driver App (PADRIVER): We collect precise and background location data to ensure continuous trip tracking, even when the app is in the background, for operational and safety purposes.

? Privacy Note: Background tracking is displayed via a persistent notification when active.
c) Identity and Verification Documents (Driver App Only)
To verify the identity and legal eligibility of drivers, we collect:

Driving License (Front & Back)
Registration Certificate (RC – Front & Back)
PAN Card
Aadhaar Card (Front & Back)
Bank account details for payments
Live selfies or camera-captured images for KYC

These documents are collected securely and only used for identity verification, background checks, and legal compliance.
d) Media Access

Camera access is required to scan documents, take profile pictures, and capture delivery proof.
Access to photos/videos/audio is only used when a driver or user uploads relevant files through the app.

e) Device & Usage Data
We may collect:

Device model, OS version
App interaction data (for crash reporting and analytics)
Push notification tokens

2. How We Use Your Information

To verify and onboard drivers securely (via KYC document upload)
To provide real-time delivery tracking and route guidance
To improve delivery operations and user experience
To send important notifications, order updates, and offers
To process payments to drivers and resolve disputes
To comply with government and regulatory requirements

3. Permissions We Request in the App

Permission	Why We Need It
Location (Foreground & Background)	To track deliveries accurately and continuously (especially for PADRIVER)
Camera	To take document photos, delivery proof, and profile images
Storage / Media	To upload and manage images, videos, and audio during delivery and verification
Notification Access	To notify users and drivers about delivery updates
System Alert Window	(PADRIVER) To display emergency delivery-related alerts above other apps
Ignore Battery Optimization	(PADRIVER) To prevent the OS from stopping critical background location tracking

All permissions are requested at runtime and used only for features that require them. No background tracking or document access happens without user consent.

4. Information Sharing
We do not sell or rent your personal information.
We may share data:

With trusted third-party service providers (under strict confidentiality)
With regulatory authorities when legally required
For identity verification with KYC agencies or banks (driver only)
For analytics in anonymized form to improve app experience

5. Data Security
We employ modern security measures to protect your information:

Encrypted file upload and storage
Secure server communications (HTTPS)
Restricted access to sensitive data

Driver documents and identity details are stored securely and only accessible to authorized personnel.

6. Cookies (Website Only)
Our website may use cookies to personalize user experience and track site usage. You can disable cookies via your browser settings.

7. Your Rights
You can:

Access or correct your personal information
Revoke granted permissions via device settings
Request deletion of your data (subject to regulatory obligations)
Contact us for data-related queries or concerns

8. Policy Updates
We may update this Privacy Policy as needed. Any changes will be reflected on this page and communicated in-app if required.

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